Frequently asked questions

Yes. If your account isn't restored by the end of the recovery process, you get a refund under the conditions set out in our Terms of Service. We're not asking you to "just trust us": most of the financial risk stays on our side.

It depends on the platform and the type of block: some cases resolve in 24-48 hours, others need one or two weeks of escalation. After the first WhatsApp assessment, we give you a realistic estimate for your specific case, not a generic number.

No. We never ask for your account password. We verify ownership through documents, receipts, account details, or access history: a necessary step that also protects you from the service being misused by someone else.

It matters, but it's not decisive: we've recovered accounts blocked for a few days and others stuck for months. The more history you can share about the block, the more targeted the recovery strategy will be.

A disabled account has been suspended by the platform for a real or suspected policy violation. A hacked account has been taken from its rightful owner by someone else, who often changes the login credentials. A shadowban silently reduces content visibility without blocking access. Each case needs a different approach, which we define together with you.

No. We work exclusively through official appeal channels, escalation to platform support teams, and help preparing the documentation needed to prove legitimate ownership of the account. We never attempt unauthorized access or bypass a platform's security measures.

Losing followers, history, content, identity verification, or partnerships built over years costs more than the time it takes to start over. Our service makes sense when the value of the original account outweighs the cost of starting from zero.

You can always try a platform's standard appeal channels for free. Our service is worth it once those channels have already failed, or when you'd rather rely on someone who handles this process daily and knows the most effective escalation points for each platform.

The platform involved, the complexity of the block, and how urgent the case is. We propose an investment range that fits your case during the free first WhatsApp assessment, before you commit to anything.

We handle your data according to our Privacy Policy, in line with GDPR. The request form redirects you to a direct WhatsApp conversation with Tommy: the data you enter in the form isn't stored on our server, it's passed directly to WhatsApp to start the conversation.